12phsky players across the Philippines trust us with both their gameplay and their personal data.
Your privacy matters to us. This Privacy Policy explains exactly what personal information 12phsky collects when you use our platform, why we collect it, how we protect it, and what rights you have over your own data under Philippine law.
We only collect what we genuinely need to operate your account safely.
Your personal information is never sold to advertisers or third-party marketers.
All data in transit is protected by bank-grade TLS 1.3 encryption.
Access, correct, delete, and port your data any time under RA 10173.
12phsky collects the personal information you provide during registration (name, date of birth, mobile number, address), plus transactional data, device and session data, and identity verification documents required under PAGCOR and anti-money laundering regulations.
Your data is collected to operate your account, process deposits and withdrawals, verify your identity as required by PAGCOR, prevent fraud and money laundering, personalise your experience, and send you relevant communications you've opted into.
12phsky shares your data only with payment processors (GCash, Maya, banks), KYC/identity verification providers, PAGCOR and relevant Philippine government authorities, and our internal technical service providers — all under strict data processing agreements.
Account and transaction data is retained for a minimum of five years after account closure as required by PAGCOR regulations and Philippine AML law. Marketing preferences are deleted within 30 days of opt-out. You may request data deletion for non-mandatory data at any time.
12phsky uses TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls, regular security audits, and staff training on data handling. Your payment credentials are never stored on our servers.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to access your data, correct inaccuracies, object to processing, request deletion of non-mandatory data, and lodge a complaint with the National Privacy Commission (NPC).
12phsky players across the Philippines trust us with both their gameplay and their personal data.
Plain-language summary: 12phsky collects personal data because we're legally required to as a PAGCOR-licensed platform, and because we need it to run your account safely. We don't sell your data. We protect it seriously. And under Philippine law, you have real rights over it. The full details are below — please read through, and contact us if anything isn't clear.
This Privacy Policy describes how 12phsky ("we", "us", "our") collects, uses, stores, shares, and protects personal information when you use the 12phsky platform at 12phsky.click. It applies to all registered players, visitors to our website, and anyone who contacts our customer support team.
12phsky is committed to handling your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the National Privacy Commission (NPC) regulations. We are also bound by PAGCOR's player data requirements as a licensed gaming operator.
By registering an account at 12phsky and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform.
12phsky is the data controller responsible for the personal information collected and processed through the platform. As data controller, we determine the purposes and means of processing your personal data and are accountable for ensuring that processing is lawful, fair, and transparent.
We have appointed a Data Protection Officer (DPO) in compliance with RA 10173. You can contact our DPO directly at the email address listed in Section 15 of this Policy for any data privacy concerns, rights requests, or complaints.
When you create a 12phsky account, we collect:
As required by PAGCOR regulations and Philippine Anti-Money Laundering Act (AMLA) obligations, we collect:
For every deposit and withdrawal processed through 12phsky, we record:
We record all gaming activity on 12phsky, including bets placed and amounts, game sessions (start time, duration, outcomes), account balance changes, and bonus redemptions. This data is retained as required by PAGCOR regulations and used for responsible gaming monitoring.
When you access 12phsky, we automatically collect:
If you contact 12phsky support via live chat, email, or any other channel, we retain records of that communication. This includes your queries, our responses, and any attachments shared. These records are used to resolve disputes, improve our service, and for staff training purposes.
Whether you're in Makati or the provinces, 12phsky protects your personal data wherever you play.
12phsky collects personal data through the following channels:
Under RA 10173, every collection and use of personal data must have a lawful basis. The table below summarises the key purposes for which 12phsky processes your personal data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and maintenance | Performance of contract (your use of 12phsky) |
| Age and identity verification | Legal obligation (PAGCOR regulations) |
| Processing deposits and withdrawals | Performance of contract |
| Anti-money laundering compliance | Legal obligation (AMLA, RA 9160) |
| Fraud detection and prevention | Legitimate interests of 12phsky and its players |
| Responsible gaming monitoring | Legal obligation (PAGCOR) + Legitimate interests |
| Customer support and dispute resolution | Performance of contract + Legitimate interests |
| Marketing communications | Your explicit consent (opt-in) |
| Platform security and technical operation | Legitimate interests of 12phsky |
| Regulatory reporting to PAGCOR / NPC | Legal obligation |
12phsky does not sell your personal data. We do not share it with advertisers or unrelated third parties for their own marketing purposes. We share your data only in the following circumstances, and only to the extent necessary:
When you make a deposit or withdrawal, we share the necessary transaction data with your chosen payment provider (GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard networks). This sharing is necessary to complete your financial transaction and is governed by those providers' own data processing terms.
We use accredited third-party identity verification providers to process KYC documents. These providers receive your ID images and verification data under strict data processing agreements and are prohibited from using your data for any purpose other than completing the verification requested by 12phsky.
We are legally required to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities upon lawful request. This includes Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs) as required under RA 9160 (AMLA).
We use cloud hosting providers, security service providers, and customer support software providers to operate the platform. These providers process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.
Important: Any third party that receives your personal data from 12phsky is contractually bound to protect it with standards at least as stringent as those described in this Privacy Policy. We conduct due diligence on all third-party data processors before engaging them.
We retain your personal data for as long as your account is active and for a minimum period after account closure as required by law:
Once retention periods have passed and there is no other legal basis for continued storage, your data is securely deleted or anonymised so it can no longer be linked to you personally.
12phsky implements multiple layers of technical and organisational security measures to protect your personal data:
Despite these measures, no internet-based system can be guaranteed to be completely secure. If you discover or suspect any security vulnerability related to 12phsky, please contact us immediately at support@12phsky.click.
12phsky is designed to be enjoyed across the Philippines — with your privacy protected at every step.
12phsky uses cookies and similar technologies on our website. Here's what that means in plain terms:
These cookies are necessary for the platform to function. They keep you logged in, remember your session preferences, and enable core security features. You cannot opt out of essential cookies while using the platform — without them, the site will not work correctly.
We use analytics cookies to understand how players use the platform — which pages are most visited, how long sessions last, and where players encounter difficulties. This data is used only in aggregate and anonymised form to improve the platform. You can opt out of analytics cookies through your browser settings.
These cookies remember your platform preferences, such as language settings and notification choices. Disabling them means you may need to re-enter preferences each visit.
You can control and delete cookies through your browser settings. Instructions for managing cookies in Chrome, Safari, Firefox, and other browsers are available on those browsers' support pages. Note that disabling cookies may affect your ability to use some features of the 12phsky platform.
12phsky does not knowingly collect personal data from anyone under 21 years of age. Our platform is intended solely for adults 21 and older as defined by PAGCOR regulations. If we discover that a registered account belongs to a person under 21, we will immediately close the account, delete the personal data collected (except for records required to be retained under law for the purpose of demonstrating the underage access was identified and addressed), and return any deposited funds.
If you believe a minor has registered on the platform, please contact our support team immediately at support@12phsky.click. We take underage access extremely seriously and will act promptly on any such report.
Parents and guardians who are concerned about underage access to online gaming platforms in the Philippines should also make use of device-level parental controls and internet filtering tools available on Philippine network providers.
As a Philippine citizen and data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 12phsky. To exercise any of these rights, contact our Data Protection Officer at the details in Section 15. We will respond to all rights requests within fifteen (15) business days.
12phsky sends marketing communications — including promotional offers, bonus announcements, and platform updates — only to players who have explicitly opted in to receive them. We do not send unsolicited marketing SMS or email.
You can update your marketing preferences at any time through your account settings under "Notifications". Opting out of marketing communications does not affect service-related communications (e.g., transaction confirmations, account security alerts, or regulatory notices) which are sent as part of our contractual and legal obligations.
If you opt out of marketing, your preference will be updated within 48 hours and you will not receive further promotional messages after that point.
In some cases, the technical service providers used by 12phsky may process data on servers located outside the Philippines. Where this occurs, we ensure that adequate safeguards are in place as required by RA 10173, including contractual obligations on the receiving party to protect the data to the same standard as required under Philippine law.
We do not knowingly transfer your personal data to countries that do not offer an adequate level of data protection without ensuring that appropriate safeguards are in place. If you have questions about specific cross-border transfers, contact our DPO.
12phsky may update this Privacy Policy from time to time to reflect changes in our data practices, changes in Philippine law or NPC regulations, or changes to the services we offer. Material changes will be communicated to registered players via email or in-platform notification with a minimum of 14 days' advance notice before taking effect.
The "Effective Date" at the top of this Policy always reflects the date of the most recent version. We encourage you to review this Policy periodically. Continued use of 12phsky after the effective date of any updated Policy constitutes your acceptance of the changes.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a complaint about how 12phsky handles your personal data, please contact our Data Protection Officer:
For general account, payment, or gameplay queries, our 24/7 live support team is available through the chat widget in your logged-in account dashboard.
Our commitment: Privacy at 12phsky isn't a legal checkbox — it's a genuine commitment to treating Filipino players with respect. Your data helps us operate the platform safely and legally, and we take seriously the trust you place in us every time you share it. If anything in this Policy is unclear or you have concerns, please reach out. We're here to help.
Online gaming should always be enjoyable. If it stops feeling fun, 12phsky's responsible gaming tools — deposit limits, session reminders, cool-off periods, and self-exclusion — are available at any time in your account settings. 21+ only. PAGCOR licensed.
Access Responsible Gaming Tools